It's also helpful to describe what you actually experienced. Just saying "the app doesn’t work as expected" is not useful. actual results: Explain what results you expected - be as specific as possible.
Make sure to describe, with as much detail as possible, the steps you took before you encountered the bug.
Steps to reproduce: A screenshot is a proof that you had a problem, but keep in mind that your developer might not be able to reproduce the bug. Although it might not be enough, a visual element like a screenshot or a video will help your developers understand the problem better and faster. Visual proof: A picture is worth a thousand words. Source URL: Make it easy for your developers spot the problem by including the URL of the page where you found the bug. Console logs: By collecting the console logs your developers will find it a lot easier to reproduce and resolve any bug. Make sure your developers know your technical environment. Environment: Depending on your browser, operating system, zoom level and screen size, websites may behave differently from one environment to another. Keep in mind that your description might be used to search in your bug tracking application, so make sure to use the right words. Description/summary: If you feel the name is not sufficient, explain the bug in a few words. A good example could be 'CART - Unable to add new item to my cart'. A best practice is to include the name of the feature where you found an issue. ID/name: Keep it brief and use correct terms. There are many different things to include in your bug report, but we compiled a list of the essentials. 
Usually, the bigger your organization, the more detailed your reports need to be.Īnd since COVID-19 drastically increased the number of people that work from home, better bug reporting is even more crucial. Of course, not all companies test the same way.
Whether your organization reports issues in a bug tracking app like Jira, GitHub, Trello, GitLab, or Asana, keeps a backlog in an Excel spreadsheet, in a Word document, or via email-we’ve got you covered.
In this post, we offer free bug reporting templates that you can easily copy and implement with your team. That’s why choosing the right bug reporting process is crucial.
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